In case of any unusual delay, our team will inform the buyer within 2 working days from the date of order confirmation.
-All the garments are made as per order thus we don't entertain any returns or exchanges.
-In case of any manufacturing defect upon arrival of the package, the buyer has to intimate the same within 48 hours of receiving the package. The garment will be accepted back with original tags. Our team will connect with the buyer in such cases for a better and fast resolution.
INTERNATIONAL
International orders are usually dispatched within 15-20 business days from the date of placing the order depending upon the size of order.
In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
In case you need an order by a particular date, please reach out to our team and inform us in advance prior to placing of the order at info@zoopmen.in
We ship through registered courier companies for orders within India and through DHL Express, FedEx, Aramex, etc for international orders.
Please note that Sundays and Public Holidays are not set as working days for deliveries.
SHIPPING CHARGES
We charge a fixed shipping fee of Rs. 300/- for deliveries within India. For international orders, we charge standard shipping charges starting from INR 1900 and upwards depending upon the location, weight and volume of the shipment.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, Aramex etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
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